FAQ
DELIVERY & OPS
Frequently asked questions
Answers to common questions about delivery, BGP, operations and DDoS protection. Please contact our support team if you need more detail.
Quoting
What info should I provide for a quote?+
Target regions (e.g. TPE / HK / SG), handoff type (cross-connect / port / VLAN), estimated commit / peak, billing preference (commit / burst / 95th), whether DDoS / Anycast / TE is needed, and if available your ASN, prefixes, IRR / RPKI status.
Can we start with a PoC or short-term?+
Most services support PoC or short-term arrangements (subject to inventory). Include goals, location, target capacity in your request.
Payment currency and terms?+
Monthly / quarterly / annual based on contract and region. Currency negotiable.
BGP / Routing
Do you support BYOIP / BYOASN?+
Yes — bring-your-own ASN and IPv4 / IPv6 supported. For managed announcement, we recommend IRR entries and ROAs to reduce filtering risks.
What BGP communities are available?+
Full docs at community.hytron.io. Common: 17433:1000 (announce all), 17433:9999 (blackhole), 17433:3000 (AS-Path prepend +1), and more.
What is route convergence time?+
< 30s within APAC. With BFD, failure detection < 50ms.
Delivery / Ops
How does delivery and change windows work?+
We confirm ports, fibre / patching, IP handoff, BGP parameters, and acceptance tests. Cutovers are staged with rollback plans; changes happen in agreed windows.
What can Remote Hands do?+
Rack / unrack, reseat, repatch, label, photos, optical power, connectivity verification. For complex tasks, provide a runbook / SOP.
How are availability reports delivered?+
Monthly availability reports published by NOC. During incidents, alerts and event log provided. Post-incident summary on request.
DDoS / Security
How is DDoS / RTBH / Flowspec supported?+
RTBH / Flowspec / GRE diversion via BGP communities, depending on the delivery model. BGP sessions stay up during attacks; legitimate traffic preserved.
What is the mitigation capacity?+
2.4 Tbps upstream scrubbing capacity, APAC coverage.
How fast is attack detection?+
Signature ID < 10s. Flowspec rules deployed in < 15s.
